All cannabis sales are considered final sale with the exception of the following three conditions:
- Defective products (expired, mouldy, damaged in transit)
- Products are considered “defective” and may be eligible for a refund if they are expired, mouldy, or damaged in transit.
- Cannabis seeds which are not feminized or are unsuccessfully cultivated will not be eligible for a return on the basis that they are “defective”.
- Products shipped in error (incorrect product shipped, over/under shipment, product not received due to an error on the part of Seed and Stone)
- Recalled products
If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.
Connect with our Customer Care Centre by sending us an email at email@example.com or call us to request a return and provide the following information:
- Reason for return
- Order number
- Product description
- Lot number
- Photo of the product
Customer Care Number: 250-736-0772
Alternatively, you may visit us at the store location where the purchase was made and our qualified Bud Tenders will be happy to assist you.
Please note: returns are not final until they have been received, and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.